An IT help desk your people actually enjoy calling.
Synergy-Pro gives every employee one number, one email and one portal for anything technology-related — answered in Nairobi by engineers who know your environment by name.
What's included
- Single point of contact for all IT issues
- SLA-backed response and resolution times
- Live ticket dashboards and monthly reporting
- Instant escalation to senior engineers
- Remote and on-site support across Kenya
- Onboarding and offboarding workflows
What changes for your business
Less downtime
Issues resolved in minutes, so billable hours stay billable.
Happier teams
No scripts, no queues — real engineers who remember your setup.
Full visibility
You see every ticket, every SLA and every trend, monthly.
Frequently asked questions
- What are your support hours?
- Standard cover is Monday to Friday, 08:00–17:30 EAT, with 24/7 cover available for managed clients.
- Do you support remote and branch staff?
- Yes. We support head office, branches and remote workers anywhere in Kenya and across East Africa.
Related services
All servicesManaged IT Services
We run the tech so you can run the business — predictable monthly cost, world-class uptime, full transparency.
Hardware Maintenance
Multi-vendor break-fix for the estate you already own — spares held in Nairobi and same-day response.
IT Asset Management
Know what you own, where it lives and what it costs — one source of truth finance, IT and audit all trust.
Ready to talk about help desk — synergy-pro?
Send us a note and a senior engineer will respond within one working day with clear next steps.
- 15th Floor, The Address
Muthangari Drive, Westlands, Nairobi - +254 791 847 777
- info@artecds.com