24/7 Ops
Your entire IT operation, run to a standard you can measure.
We take ownership of the day-to-day — monitoring, patching, backup, change and vendor management — and report on it in language your board understands.
What's included
- 24/7 monitoring and incident response
- Patch, backup and change management
- Capacity planning and executive reporting
- Vendor management on your behalf
- Documented runbooks for every system
- Predictable per-user monthly pricing
Outcomes
What changes for your business
99.9% uptime
Proactive monitoring catches issues before your customers do.
Budget certainty
One monthly figure instead of surprise emergency invoices.
Zero key-person risk
A team, not an individual, holds the knowledge.
Frequently asked questions
- Can you work alongside our internal IT team?
- Absolutely. Most clients keep a small internal team for strategy while we handle operations.
- How is it priced?
- Per user or per device, monthly, with everything in scope agreed up front.
Related services
All servicesHelp Desk — Synergy-Pro
One number. Certified engineers. Real answers, fast — support that behaves like it's on your payroll.
Hardware Maintenance
Multi-vendor break-fix for the estate you already own — spares held in Nairobi and same-day response.
IT Asset Management
Know what you own, where it lives and what it costs — one source of truth finance, IT and audit all trust.
Managed IT Services
Ready to talk about managed it services?
Send us a note and a senior engineer will respond within one working day with clear next steps.
- 15th Floor, The Address
Muthangari Drive, Westlands, Nairobi - +254 791 847 777
- info@artecds.com